Shipping & Returns

US Domestic Shipping Policy

 

Shipping is free on all orders within the United States . You may purchase express shipping for an additional fee.

 

Duties and Taxes: Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. Girlscosmo cannot determine the exact amount of these fees in advance.  Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.  

 

 

 

Where will my order ship from?

 

Orders in the US typically ship from our US warehouse in New Jersey.

 

 

Refused Packages

 

If a customer decides to reject delivery of a package based on duties or taxes levied by their country's customs, we will deduct a $50 fee for orders over $300 or a $35 fee for orders under $300.  This fee covers the cost of international shipping and logistics back to us and warehouse re-stocking fees.

 

 

 

Shipping Time

 

We process orders within 1-3 business days. Standard domestic shipping takes an estimated 3-7 business days. International shipping takes an estimated 7-18 business days.  Please note that this shipping time does not include additional wait time for pre-order products, which is listed on the product description pages.

 

 

 

Sales Tax

 

We are required by New York, California, Washington and Illinois to collect Sales Tax in these states. The customer will be charged the applicable rate at checkout.

 

 

 

Pre-Order Items

 

If your order includes one or more pre-order items, we will hold your order and send it to you when all items are in stock.  

 

 

 

Payment method

 

We accept Shop Pay, Visa, MasterCard, American Express, Alipay, Discover, JCB and Diners Club. We do not accept personal checks, money orders or direct bank transfers.

 

 

 

Tracking your order

 

You can track your package on our Tracking Page.  When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package.  If you have an account with us, you can check the status of your order at anytime by simply logging into your account. If you have any trouble tracking your package, feel free to email us at [email protected] and we can help you track it.

 

 

 

Cancellation Policy

 

We cannot cancel orders after they have been placed.  Our system automatically transmits orders to our warehouse for processing immediately after receiving them.

 

 

 

EXCHANGE POLICY

 

 

 

U.S. exchange policy:  For our U.S. customers, you may process your exchange through our Return Portal or just email us the size you need at [email protected]. We will provide you a prepaid return label to send the wrong size back to us.

 

International exchange policy: You may process an exchange by emailing us the size you need at [email protected] and sending the wrong size back to us.  NOTE: the customer is responsible for shipping the item back to us and paying the fee (we cannot provide a prepaid label for international exchanges or returns).  Once you have shipped the wrong size back to us, send us the tracking information and we will immediately send you the correct size.  Please send the wrong size to the following address:

1000 N. West St. Suite 1100 Wilmington, DE 19801

 

 

Exchange policy details: If you order the wrong size, you may exchange for a different size within 20 days of purchasing the item (or 14 days after the initial delivery of your item, whichever is longer). The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags. Please note there is a maximum of two exchanges per order.  

 

Items ineligible for exchange: Please note that we cannot process exchanges for final sale items, sample sale items or accessories.

 

 

 

RETURN POLICY

 

You may return any items within 20 days of purchasing your item (or 14 days after delivery of your item, whichever is longer) for an $8 fee. This fee will be deducted from the amount of your return, and goes to cover return shipping back to us as well as the cost of refurbishing your item in order to re-sell it.  The item must be placed in the mail to send back to us within this return period. The items must be unworn, unwashed, and undamaged and must have all tags attached. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories and final sale items are final sale and can not be returned.

 

US Domestic Return Policy: We provide you a pre-paid shipping label to send the piece back to us. Visit our Return Center to start an exchange or return.  Once we receive the item with no quality issues, we will issue a full refund (excluding the $8 return fee) after 3-9 business days of processing time. Please note we cannot refund any shipping fees paid by the customer during checkout.

 

International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund less the $8 return fee (we cannot refund any shipping fees paid by the customer). For U.S., Canada, Europe, and all North American orders Please your return to the following address:  

1000 N. West St. Suite 1100 Wilmington, DE 19801

 

 

 

Pre-Order Items Return Policy: For pre-order items, you have 14 days from receiving the item to return it.

 

Note that any items received after the return period cannot be accepted for any refunds or store credit. All Final Sale, Sample Sale, and accessories may not be returned.  All refunds will be refunded to original payment method (credit card, gift card, etc.).

 

 

 

Defective or Damaged Product?

 

If you receive a defective or damaged product, please notify us at [email protected] and we will gladly send you a new one!  If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it.  If a damaged item is returned without notifying us of the damage, we will not be able to process the return.

 

 

 

 

How do I return an item?

 

Drop off your package at a U.S. Postal Service mailbox, if you use prepaid shipping label.  If you prefer not to use the prepaid shipping label or if you want to return international shipments, please ship the item(s) to:

1000 N. West St. Suite 1100 Wilmington, DE 19801

 

 

 

Refund

 

Refunds may only be issued to the credit card used to make the original purchase. Please allow 3-9 business days for your return to be processed after we receive your return, and then 3-9 business days for your bank to post the refund to your account.  We’ll send an email once the item(s) have been received and your refund has been processed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

 

 

Final Sale

 

All items marked final sale have been reduced in price and cannot be returned for a refund or exchange. If you send a final sale item back to us for a return, we will not be able to process a refund or exchange.

 

 

 

Accessory Returns

 

All accessories including jewelry, bags, scrunchies, berets/bucket hats, and scarves are final sale and cannot be returned for a refund or exchange.  If you send an accessory item back to us for a return, we will not be able to process a refund or exchange.  

 

 

 

Price Matching

 

If you purchase an item and the item goes on sale on our website within 7 days after your purchase, we will provide a price match refund to the lower price.  If you purchase an item between 8-14 days before the item goes on sale on our website, we will provide a price match equal to 50% of the difference in price.  To receive a price match, simply email us at [email protected]. Please note that we cannot price match to any third party offers.

 

NEED MORE HELP?

Please feel free to contact us with any questions. We'll reply your email as soon as we can.

 

Email us at [email protected]